UPDATE: As of 5:45 p.m., the County of Grande Prairie has confirmed GP911 services are operational through partner 9-1-1 agencies. Telus is continuing to investigate the outage, and the alert has officially been downgraded to an advisory.
GP911 is experiencing “technical difficulties” that has resulted in an outage of 9-1-1 services for most of Northwestern Alberta.
According to officials, the cause of the outage is “unknown,” and Telus is investigating. The outage is affecting the ability to call 9-1-1 on both cellphone and landlines- so residents in the affected area may not be able to get through to an operator.
Officials advise callers to stay on the line if you are recording a message, and if the call disconnects, try again.
In case of emergency, residents are advised to go to their local emergency services building- RCMP, EMS, or otherwise, to report it.
To report any fires, please call GP911 Fire Dispatch at (780)-538-0393, for medical emergencies dial (780)-624-3911, and for police- call (780)-310-RCMP(7267).
So far, the affected communities include:
Big Lakes County, Birch Hills County, Central Peace area, City of Grande Prairie, Clear Hills County, County of Grande Prairie, County of Northern Lights, M.D Lesser Slave River, M.D Fairview, M.D Greenview, M.D Peace, M.D Smoky River, M.D. Opportunity #17, Mackenzie County, Northern Sunrise County, and Saddle Hills County.
