Two separate complaints have led to charges against Direct Energy Marketing. The company, which services Grande Prairie and other communities in the Peace, is accused of not giving a refund in the legislated amount of time after furnace contract was cancelled in October 2014.
Another complaint accuses Direct Energy of putting a consumer into a contract even after they say they tried to cancel within the legislated 10-day period. Other charges include using a contract that doesn’t have all of the needed clauses, and not refunding a deposit within 15 days of cancellation.
If found guilty of four counts of violating fair business practices, the company could face up to two years in prison and a maximum fine of $300,000.